Month: May 2019

As part of enhancing the client experience and providing market leading services, Ahli United Bank (AUB) has upgraded its existing IVR (Interactive Voice Response) system to the new Visual IVR. This latest service allows customers to communicate with the Bank’s Contact Centre through a Visual Interactive Voice Response (VIVR) system when they call AUB’s Phone Banking.

The unique VIVR system offers customers Visual Customer Service menu options on their mobile phones rather than listening to them. This enables them to navigate the menu quickly and easily without having to wait to hear all the available options. To present date, in Bahrain, no other bank offers the same service; making AUB a leader in the country to present this service.

The experience for the customer is unique and user-friendly. On calling AUB contact center, customers will be prompted to convert their IVR call to a VIVR session. If customers opt for the VIVR option, a secure link will be sent via an SMS. The customer has the option to start the video banking session of VIVR by logging in and proceeding with the requests/transactions.

The new VIVR service will compliment voice messages with visual representation of IVR menus on their smartphones, enabling quick and easy menu selection. At any point during the call the customer can opt to speak to Contact Center agent.

In addition, customers can experience this service by clicking on the Visual IVR link on AUB’s corporate website. Hearing impaired customers can also view their account information and transact using Visual IVR service from AUB’s corporate website.

AUB’s Deputy Group Chief Executive Officer for Retail Banking, Suvrat Saigal said, “We are continuously seeking ways to ensure that our customers are able to interact with us in the manner which is most convenient for them. With that in mind, we are delighted to be the first to offer the VIVR service to our customers.”

Ahli United Bank (AUB) announced recently the winning of Mr. Abdulhusain Isa Abdullah Abdulredha for the weekly MyHassad draw of May 2, 2019; as well as Mr. Mohamed Ahmed Yusuf Kadhem, winner of the draw on May 8th, 2019, with a prize of USD 25K for each.

Mr. Abdulhusain Isa commented on this occasion by saying: “I am an old customer of the bank, and I have participated in MyHassad years ago at Budaiya branch, and won many prizes in this program.”

He continued saying “I was very happy when I was contacted to inform me that I was the lucky winner of the weekly USD 25,000 prize draw, and the entire family was very excited about the winning, and I wish to be lucky again in the future”.

When asked about his plans for the prize money, he said “I did not plan it yet, however I want to invest it in the MyHassad scheme again”.

As for the winner Mr. Mohamed Ahmed Yusuf, he said “I expected to get lucky and win one of the MyHassad prizes, as I am a customer of the bank and I hold MyHassad certificates for years at Budaiya branch. I have already won one of the Ahli United Bank (AUB) prizes back in 2009”.

Mr. Mohamed added “I felt a great joy when I was contacted to inform me that I was the lucky winner of the weekly USD 25,000 prize draw, and the entire family was very excited about the winning to the point that they all decided to participate in MyHassad scheme”.

As for his plans about the prize, he said “I am planning to re-invest it in MyHassad”.

MyHassad – the biggest award prizes program in the kingdom of Bahrain – has successfully registered the largest number of winners and the largest number of awards compared to any other savings program in the Kingdom. Since its inception, MyHassad has offered cash prizes exceeding BD67 million Bahrain for more than 16 thousand winners from its customers.

AUB recently announced the launch of the new version of the popular savings program, “MyHassad”, which is being launched again this year with a series of prizes, the largest in Bahrain with a total of more than US$8 million, which will be topped by the “MyHassad Millionaire” award, which will award one million US dollars to one winner in the draw to be held later this year for this prestigious Grand Prize.

In addition to this grand annual award, the bank also disclosed the details of the new periodic draws on several of the weekly, monthly and quarterly awards and special Eid awards that were created to provide the Bank’s customers in Bahrain with a more lucrative season for cash prizes and opportunities to win more and more than ever before.

The new season will start with a weekly draw of a US$25,000 allocated for customers in Bahrain and a further BD20,000 in a weekly draw to provide more win-win opportunities for the widest segment of customers throughout the year.

This year’s “MyHassad” program also targeted its customers with a monthly prize of BD100,000 (US$265,000), which increases in value every three months to the US$500,000 Grand Prize, as these prizes were designed to grant them with financial freedom to realize their dreams and ensure their financial stability.

In order to qualify for the draw, each balance of BD50 entitles the holder to one chance to participate and win in the draws. The higher the amounts you save and the longer period you maintain them, the greater the chances of winning the prizes.

On the occasion of this year’s Bahraini Women’s Day, the role of Bahraini women and their progress in the field of “Higher Education and Future Sciences” will be celebrated. In line with Ahli United Bank’s CSR program and their continuous support of campaigns held by the Supreme Council for Women, AUB contributed to the event as a Silver Sponsor. This occasion also coincides with the 100-year anniversary of the launch of Public Education in Bahrain.

Ms. Naseema Haider, Head of Private Banking at Ahli United Bank, stated: “we, at Ahli United Bank, greatly value the role the Supreme Council for Women has provided, under the leadership of Her Royal Highness Princess Sabeeka Bint Ibrahim Al Khalifa, Wife of His Majesty the King of Bahrain, in supporting the advancement of Bahraini women and achieving HRH’s ambitious vision for Bahraini women strengthening their presence and contribution by claiming their deserved status in society as active members, as well as the role Bahraini women play within various fields and sectors, professionally and socially”.

From her end, Ms. Hanan Al Hammadi, Director of Financial and Administrative Affairs for the Supreme Council for Women, expressed her appreciation to the Bank by saying: “we thank Ahli United Bank for its continuous and positive support of the Bahraini Women to continue playing a vital role in Bahrain’s society. Ahli United Bank’s support is part of its responsibility towards society, given its excellent record on this front being the first private organization to win HRH Shaikha Sabeeka’s Women Empowerment Award in 2006”.

Ahli United Bank (AUB) announced recently the award winning of the BD100,000, Mrs. Jamila Habib Ahmed Al-Maqabi, a Bahraini Kindergarten Manager.

Mrs. Jameela commented on this occasion by saying: “I didn’t really expect to be the lucky winner of this draw, as I have been a client of Ahli United Bank and purchased my certificates in 2018 from Budaiya branch. I was impressed by the lovely and friendly faces of AUB branch staff, which encouraged me to maintain my relationship with the bank”.

“I was very happy when I was contacted to inform me that I was the lucky winner of the monthly BD100,000 prize draw, and the entire family was very excited about the winning, which was a dream for all of us,” added Mrs. Jamila.

We were planning to buy a new house and we needed an extra cash to be able to buy it… the prize was a gift from heaven to enable us to buy the house that we have always dreamed of” Mrs. Jameela concluded.

MyHassad – the biggest award prizes program in the kingdom of Bahrain – has successfully registered the largest number of winners and the largest number of awards compared to any other savings program in the Kingdom. Since its inception, MyHassad has offered cash prizes exceeding BD67 million Bahrain for more than 16 thousand winners from its customers.

AUB recently announced the launch of the new version of the popular savings program, “MyHassad”, which is being launched again this year with a series of prizes, the largest in Bahrain with a total of more than US$8 million, which will be topped by the “MyHassad Millionaire” award, which will award one million US dollars to one winner in the draw to be held later this year for this prestigious Grand Prize.

In addition to this grand annual award, the bank also disclosed the details of the new periodic draws on several of the weekly, monthly and quarterly awards and special Eid awards that were created to provide the Bank’s customers in Bahrain with a more lucrative season for cash prizes and opportunities to win more and more than ever before.

The new season will start with a weekly draw of a US$25,000 allocated for customers in Bahrain and a further BD20,000 in a weekly draw to provide more win-win opportunities for the widest segment of customers throughout the year.

This year’s “MyHassad” program also targeted its customers with a monthly prize of BD100,000 (US$265,000), which increases in value every three months to the US$500,000 Grand Prize, as these prizes were designed to grant them with financial freedom to realize their dreams and ensure their financial stability.

In order to qualify for the draw, each balance of BD50 entitles the holder to one chance to participate and win in the draws. The higher the amounts you save and the longer period you maintain them, the greater the chances of winning the prizes.

Ahli United Bank’s (AUB’s) MyHassad savings account provides account holders as well as holders of savings certificates with a chance to win prizes. The longer they save; the more chances they have of winning. One such account holder is Mr. Redha Abbas, a retired Bahraini, who was recently announced as the winner of AUB’s MyHassad weekly prize of USD 25K.

On hearing the news Mr. Redha said, “I never expected to be so lucky as to win a second time in the draws. I’ve been an AUB client for many years and held the certificate since its launch date.”

When Mr. Redha was contacted to be informed about winning the award; he said, “I couldn’t believe it when the branch manager was informing me about winning the weekly prize of USD 25K!”

When asked about his plans for spending the prize, his response was, “I have 3 daughters, and I will use the prize amount to pay for their school and university education, and I thank AUB for giving me the chance to win this weekly prize.”

It is worth noting that Mr. Redha is also the winner of one of the previous MyHassad prizes, and he wishes he could still win for a third time!

MyHassad – the biggest award prizes program in the kingdom of Bahrain – has successfully registered the largest number of winners and the largest number of awards compared to any other savings program in the Kingdom. Since its inception, MyHassad has offered cash prizes exceeding BD67 million Bahrain for more than 16 thousand winners from its customers.

AUB recently announced the launch of the new version of the popular savings program, “MyHassad”, which is being launched again this year with a series of prizes, the largest in Bahrain with a total of more than US$ 8 million, which will be topped by the “MyHassad Millionaire” award, which will award one million US dollars to one winner in the draw to be held later this year for this prestigious Grand Prize.

In addition to this grand annual award, the bank also disclosed the details of the new periodic draws on several of the weekly, monthly and quarterly awards and special Eid awards that were created to provide the Bank’s customers in Bahrain with a more lucrative season for cash prizes and opportunities to win more and more than ever before.

The new season will start with a weekly draw of a US$25,000 allocated for customers in Bahrain and a further BD20,000 in a weekly draw to provide more win-win opportunities for the widest segment of customers throughout the year.

This year’s “MyHassad ” program also targeted its customers with a monthly prize of BD100,000 (US$265,000), which increases in value every three months to the US$500,000 Grand Prize, as these prizes were designed to grant them with financial freedom to realize their dreams and ensure their financial stability.

In order to qualify for the draw, each balance of BD50 entitles the holder to one chance to participate and win in the draws. The higher the amounts you save and the longer period you maintain them, the greater the chances of winning the prizes.