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Ahli United Bank to Launch AI-supported Chatbot Service on WhatsApp for Businesses

In its efforts to ensure that the clients are served with the latest banking services, Ahli United Bank (AUB) announced the launch of their Artificial Intelligence (AI) supported Chatbot service via WhatsApp for Businesses.

Being the first bank in Bahrain to integrate its system with an AI supported chatting service via WhatsApp, AUB’s current clients and prospective clients will be able to complete many of their banking inquiries through the chatting service. Banking inquiry topics include MyHassad program prize winner list, information about Current Accounts, Savings Accounts, Personal Loans, Car Loans, Money Transfers, Branches and many other banking services.

Designed to provide the same ease as speaking with friends online; this service is considered friendly, and secure with 24/7 availability. Anyone can access the chatting service by simply adding the bank’s number 34221999 to their Phone’s Contact List and then opening a chat with the saved contact, just like chatting with a friend on WhatsApp.

On the launch event, Mr. Samih Abutaleb, Group Head Digital Transformation for AUB commented, “Following the successful launch of the first phase for the chat solution via WhatsApp Business solution, we look forward to the upgrade and growth of the WhatsApp based chatting services in order to deliver a consolidated and unified digital client experience. This new service offering will complement our existing digital channels in a secure and convenient way. Our integration with the WhatsApp Business solution builds on our commitment to further enhancing and facilitating AUB’s banking services. WhatsApp, being widely-used, is a simple, reliable and private way to converse with anyone in the world, which offers AUB clients with further simplicity and comfort.”

Mr. Samih Abutaleb, further stated that, “On the other hand, with the continued execution of our digital transformation strategy via the usage of Artificial Intelligence technologies in all aspects of the group, this service demonstrates Ahli United Bank’s leadership in innovation in banking services and our focus on reaching our growing customer base.”

He concluded his statement by saying “we are excited about offering our WhatsApp chat services and we are working on rapidly expanding the service to further enable continuous, and interactive conversations with our clients, as all messages sent via a WhatsApp business account are secure and encrypted in a safe and secure manner.”