Home > 3D Secure Services

3D Secure Services

Introducing 3D Secure service for AUBE (Debit- Credit – Prepaid) Card holders

Enjoy peace of mind when you shop on the internet thanks to the added protection you get from AUBE’s 3D Secure service. All you need to do is enter the One Time Password (OTP) you receive on registered mobile to complete the transaction online. Your AUBE (Debit- Credit – Prepaid) Cards can be used on all online merchants displaying the MasterCard MasterCard® SecureCode ™ or Visa Secure™ sign. (VBV)

What is the 3D secure service offered by Ahli United Bank- Egypt?

This is a service offered by Ahli United Bank (Egypt) to their Card holders through Visa internationally known as “VBV Visa Secure™” and MasterCard internationally known as “MasterCard MasterCard® SecureCode ™

This service adds protection against unauthorized use of your card when you shop at participating online merchants. The 3D Secure service lets you use a One Time Password (OTP) with your AUBE Card, giving you an added assurance that only you can use your AUBE Card to make purchases over the internet.

Do I need to enroll for this service?

No. All AUBE Card holders are automatically enrolled for AUBE 3 D Secure services. No need to register for this service.

How can I use 3D Secure service?

While shopping online on a participating online merchant the Card holder selects the goods and services to be purchased and proceed to the payment page.

When you enter your registered AUBE Card number, the online merchant will connect with AUBE
AUBE initiates a Visa Secure code / MasterCard Secure Code pop-up window on your computer screen or mobile
Card holder will receive a One Time Password (OTP) on his/her register mobile number with AUBE.

Card holder enters the correct One Time Password (OTP) to complete the transaction with the merchant.

How does my 3D Secure Password protect me?

When the card holder correctly enters the One Time Password (OTP) during a purchase at a participating online merchant, the card holder confirms his identity and the purchase is then authorized and completed.

If an incorrect One Time Password (OTP) is entered the transaction will not be completed. The maximum number of attempts permitted to enter the correct password is (3). This protects the card holder from unauthorized transactions on his card.

What happens when I input the wrong password the maximum number of times?

In case the card holder is unable to authenticate himself and exhausts the maximum number of attempts, the card will be blocked for the 3D Secure Service. To unblock your card please call the contact centre on 002 02 19072 or 002 02 33893500 – 002 02 2249800

Will the merchant be able to get my One Time Password (OTP)?

The One Time Password (OTP) will be sent to your registered mobile with Ahli United Bank. This OTP will never be revealed to the online merchant. The transaction will be authenticated by AUBE and only an authorization message will be sent back to the merchant.

How do I know whether a merchant participates for 3 D Secure transactions?

Most participating merchants will display the Visa Secure™ logo (VBV) or MasterCard Secure Code on their site. However, even if you don’t see the logo and merchant is a participant the card holder will be prompted to enter the One Time Password (OTP).

What is One Time Password (OTP)?

As the name suggests, an OTP is for a single use only. This is a temporary password that is valid for approximately 10 minutes. In case the card holder does not complete the transaction within the stipulated time, the card holder will need to restart the transaction again. An OTP will only be sent to the registered mobile as per AUBE’s records. Card holders are requested to update their mobile numbers in case of any change.

What do I do if my mobile number has changed or not updated in the bank’s records?

Card holder can update the mobile number contacting the AUBE Call center or visit the nearest AUBE branch. All changes to your mobile number will be processed on the next working day.