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Feedback & Complaints

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Feedback and Complaints

We’re here to help

At AUB we are committed to providing you with a first-class service and effectively delivering the products and services you require. If for any reason you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem happening again. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

You may raise your concerns through any of the below channels:

Refer to your Branch / Relationship Manager using the Customer Complaints form available in Branches; or
Call AUB Contact Centre on 17221999; or
Visit AUB website, and access the online form through “CONTACT US” link; or
Download AUB MyVoice mobile application (iOS or Android) or
Visit AUB MyVoice Website

In the unlikely event that you are not entirely satisfied, you can write to:

Customer Service Manager
Ahli United Bank,
PO Box 2424,
Telephone: 17586113

If we are unable to resolve matters, we will send you a letter of acknowledgement within five working days to confirm that we are investigating the matters you have raised. If we are unable to resolve matters within 4 weeks of this written acknowledgement we will respond in writing explaining the position and how we propose to deal with the complaint. If you are not satisfied with this response we shall advise you on how to take the complaint further within the Bank.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response or if eight weeks have passed since you first raised the matter with us, you have the right to refer your case to the Central Bank of Bahrain (CBB), contact details are:

Compliance Directorate
Central Bank of Bahrain,
King Faisal Highway,
Diplomatic Area, Building 96, Road 1702, Block 317
Manama, Kingdom of Bahrain
Telephone: +973 1754 7777
Fax: +973 1753 0399

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