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Feedback & Complaints

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Feedback and Complaints

We’re here to help

At AUB we are committed to providing you with a first-class service and effectively delivering the products and services you require. If for any reason you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem happening again. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

You may raise your concerns through any of the below channels:

Refer to your Branch / Relationship Manager using the Customer Complaints form available in Branches; or
Call AUB Contact Centre on 19072; or
Visit AUB website, and access the online form through “CONTACT US” link;

Customer Rights Protection Manual
Complaint Form

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