Contactless Payments (Tap & Pay)
AUBE Debit and Credit Cards are now Contactless (Tap & Pay). This means that there is no need for you to enter your PIN, or sign, for everyday purchases under EGP 600. You simply tap the reader with your Tap & Pay card at any contact less terminal and the transaction will be completed in seconds.
You can use Tap & Pay wherever you see the symbol, both in Egypt and abroad. It is accepted in many retail stores, restaurants and many other outlets.
Tap & Pay payments are safe and secure.
Please note that you will receive SMS transaction alerts on your mobile phone. If you do not recognize any transactions, please call us immediately on 19072 so that we can stop your card.
Remember, you are also able to automatically block use of your Debit Card yourself by logging on to our internet banking service and selecting the card number to be stopped on the Card Summary page. Please contact us if you have not yet registered for this service; as for credit card you have to call 19072 to stop it.
Should you not want to use your card for Tap & Pay transactions then you simply choose to insert your card into the chip reader as normal, and you will be prompted to input your PIN.
Please refer to our Frequently Asked Questions section for more information.
Frequently Asked Questions
You will automatically receive a new Debit/Credit Tap & Pay card when you open a new Savings/current account or your existing Debit/Credit card expires.
Very secure indeed, and certainly much more secure than carrying cash. Visa / MasterCard contactless cards use the same secure technology as Chip and PIN so you can feel totally confident when you’re using it to pay as there is a maximum amount of EGP 600 allowed per transaction . After each transaction, an SMS alerts will be sent to your mobile phone. If you do not recognize any transactions, please call us immediately on 19072 so that we can stop your card.
Every Tap & Pay card contains a highly sophisticated, highly secure chip. This chip performs a wide range of functions to maintain the card’s security, and is able to interact securely with a contactless terminal.
For a transaction to take place, the Tap & Pay card must interact with a contactless acceptance terminal. To do this, it uses private or secret keys to generate one-time-only electronic signatures and cryptograms. That makes it just as a secure as a normal Chip transaction, where you also enter your PIN.
No. First of all, the card needs to be very close to the terminal (always from 2 to 10 cm) – so generally a touch of the card above the terminal is required to make the payment.
Also, in a typical transaction, the sales assistant has to enter the amount for you to approve first, and then your card has to be held within a couple of centimeters of the terminal for longer than half a second.
Although it looks very simple to make a transaction, Tap & Pay cards are protected in many different ways.
Each participating contactless bank sets a limit on the number or value of Visa / MasterCard contactless transactions that can be made before a cardholder is asked to do a normal chip and PIN transaction. Every now and then, you will be asked to verify your transaction with your PIN to prove that it is you in possession of your card.
And, just like any other card transaction, we are routinely looking out for any unusual activity that may show that it is not cardholder owner using your card. The same level of protection as any other Debit or Credit transaction is granted. In case you receive an SMS for a transaction not done by yourself, immediately report it to 19072 to block the card.
If your card is lost or stolen you should notify us as soon as possible. If anyone has fraudulently used your Tap & Pay card to make a payment, providing you have complied with our General Terms & Conditions governing Accounts and Services, you will not be responsible for any losses incurred. This includes taking reasonable precautions to protect your card and letting us know as soon as you realize it’s gone.
Call anytime 19072 to report lost or stolen card.
Remember, you are also able to automatically block use of your Debit Card yourself by logging on to our Internet Banking service and selecting the card number to be stopped on the Card Summary page. Please contact us on 19072 if you have not yet registered for this service, as for Credit card you should Call AUBE Call center 19072.
No, your data is safe. Only your bank can update or change the data on the card; after your permission.
No. The contactless technology has ‘anti-collision’ features; this means that if two cards are held to a terminal only one payment will be processed.
If the contactless reader detects more than one card, you may be asked to select the one you want to use. Or, in some cases, the entire payment may be cancelled.
If you do have more than one contactless card, it’s always best to present the one you want to pay with to the terminal – and leave the other in your purse or wallet.
No. You can only pay once for any transaction. The terminal will not accept two payments for one purchase – just like if you were using Chip and PIN.