Privacy Notice

This notice sets out how we handle personal data as part of our business as Ahli United Bank B.S.C, and how we protect the privacy of the individuals whose data we process.

About Us

Ahli United Bank B.S.C. (AUB Bank) is part of the Ahli United Bank Group (Ahli United Bank Group) with its head office in the Kingdom of Bahrain operates in Bahrain, Egypt, Iraq, Kuwait, Libya, the United Arab Emirates, the Sultanate of Oman, and the United Kingdom. This privacy notice shall explain how shall Ahli United Bank, an entity operating in the Kingdom of Bahrain use the personal data collected from you when you use our services through any of our bank branches, offices, ATMs; our website, mobile applications, social media channels, or when you connect with us through other channels to start or manage your relationship with Ahli United Bank.

Ahli United Bank recognizes its privileged position in receiving your information for purpose of offering financial products, banking services, promoting offerings, and serving you as a customer or any other individual associated with Ahli United Bank. Ahli United Bank is committed to protecting the individual privacy of whose data we process in a way that shall consistent with the principles set out in the applicable data protection laws.

Ahli United Bank is the data controller of the personal information you have submitted to us. Which means we are responsible for deciding how we shall hold and use your personal data. For business efficiency and the provision of seamless services across geographies, we may authorize one of our entities or third- parties to processing the data on our behalf.


What data to be collected?

In order to serve you better, we shall collect relevant information in different intervals depending on the nature of the business, context, and purpose:

The information listed above that you have made available to us when you express your interest in avail services provided by us or when you intend to provide us with services. These details are collected and processed throughout your legal association with us. The details are protected in an appropriate manner beyond your association with us. These details shall be collected when you open an account g, inquire about a loan make financial transactions using our services, during employment interviews, employee onboarding, employment, vendor onboarding visit our website, internet portals, mobile applications or social media channels, etc.

Similar or select few details from the list above that you, your nominees, family members, or emergency contacts have made available to carry out regulatory requirements, to fulfil business interests, or to protect your interests. For example, naming a nominee or co-applicant for your bank account, credit services, emergency contacts, or family members information, etc.

How is your data collected?

Data is primarily collected in three ways: directly from you, from the devices you use to access the services, interact with us, and avail services, and data generated and enriched by third-parties. Representative scenarios are outlined below:

Data collected directly from you

Data collected from the devices

Data generated or enriched by third- parties

How will your data be used?

Personal data collected from you will be used to carry out several activities that shall support our mission to delivering banking and financial related services. Collected data will be used and processed:

We shall use your information for other reasons listed below:

How will your data be stored?

Your data is securely and safely stored in storage facilities identified and managed either by us or by authorized third- parties operate within the countries we operate in, or third countries. When we authorize a third-party to store your data, we conduct due diligence, make a risk assessment, and ensure that such third-parties and overseas (cross-borders) storage facilities comply with our internal policies and applicable data protection laws.

We will hold and retain your data as long as the term of your contract with us is valid and as the same is required by the applicable laws and regulations. If this term ends, we shall retain the data to meet our legitimate interests.

How will your data be shared and transferred?

We may share your data with other entities of Ahli United Bank Group and concerned third- parties that operate within the country we operate in or to third countries. In all these cases, appropriate contractual measures shall be carried out before sharing or transferring the data in compliance with the applicable laws and regulations.

The purpose of sharing your data is to deliver a seamless banking experience across geographies, ensure business and operational efficiency, and ensure data availability as part of our business continuity strategies.

When your data is transferred to third countries, international organizations, we shall implement strict measures to protect your data. In some countries, where the laws mandate us or our third- parties to share the data with regulators or to apply different levels of security, we ensure that the data is shared on a need basis with an appropriate level of security. Your data is required to be shared overseas to fulfil the contractual obligations, legal obligations, and for our legitimate business interests.

How do we secure and maintain the confidentiality of your data?

We implement various measures to keep your information safeguarded and secured including encryption and other forms of security. We shall bind our staff and third- parties who carry out any work on our behalf to comply with appropriate compliance standards, including obligations to protect any information and to apply appropriate data protection measures for the use and transfer of information.

How will your data going to be used for marketing?

We shall send you information about our products and services that we think you may benefit from or may be of interest to you. . You may opt-in to receive marketing communications at this stage. You can exercise your right to discontinue marketing communications to you at any of time.

If you no longer wish to be contacted for marketing purposes, you may unsubscribe or opt-out from such campaigns by navigating to our email communications preferences centre or by writing to us at

What are your data protection rights?

We would like to ensure you are fully aware of the rights over your personal data. Every individual whose personal data we process is entitled to the following rights. In addition, the right to be informed as aimed by this notice:

Data accuracy and authenticity – Your responsibility

As the owner of your data, it’s your duty to ensure that the personal data and information you provide to us is accurate, up-to-date, and authentic.

You may exercise this duty and communicate your requirements with us directly at our email

Other Website Privacy notices

The website of Ahli United Bank contains links to portals of other entities and other third-party websites. This privacy notice applies only to the website, applications, portals, and channels of Ahli United Bank B.S.C. So, if you click on a link to another portal or website, you shall assume doing so at your own responsibility and you shall read other portal or website privacy notice.

Cookies Notice

What are cookies?

Cookies are text files placed on your computer to collect standard internet log-in information, visitor behaviour, and website traffic information. When you visit our website(s), we shall collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

What types of cookies do we use?

On our website we shall use the following types of cookies:

How to manage cookies?

You can set your browser to reject cookies, and the website shall tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy and cookies notice

Ahli United Bank shall review this notice on a periodical basis and updates shall be published herein accordingly. You shall be notified of the latest updated version when they are available here.

How to contact us?

Should you have any questions about this privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, you please contact us at:

Ahli United Bank B.S.C,
Building 2495, Road 2832,
Al Seef District 428,
P.O. Box 2424,
Kingdom of Bahrain

Last Updated Date: 26th Apr 2021