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To report lost / stolen Debit or Credit Cards: +44 (0) 207 487 6679
This number is available 24 hours a day and 365 days a year. Calls may be recorded and monitored.
If you have a complaint or concern about our Services please contact your account or relationship manager in the first instance or if you prefer you may call +44 (0) 20 7487 6500 and speak to our Compliance Department.
If we are unable to resolve your complaint to your satisfaction by the close of business on the third Business Day after it is received we will provide you with a copy of our leaflet entitled “Customer Complaints” which provides information as to how we administer complaints including our timeframes for responding or updating you with the progress of our investigation. We are committed to investigating any complaints fully and fairly in line with the regulatory requirement of “Treating Customers Fairly”.
Formal complaints should be made, preferably in writing, to the Compliance Department. If you are not satisfied with our handling of your complaint you may have the right to refer it to the Financial Ombudsman Service (FOS) which can be contacted at:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR.
Telephone: 0800 023 4567 or 0300 123 9 123
If calling from outside the UK +44 (0) 20 7964 1000
If you require details of our complaints handling arrangements or details about the FOS these will also be provided on request in Arabic if this is specified.
NOTE: Calls may be recorded or monitored.