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How to Complain

How to Complain

How to Complain

If you wish to make a complaint about any aspect of our services, below are the details on how you can contact us in the way that is most convenient for you:

• By visiting our offices at 35 Portman Square, London W1H 6LR
and speaking to an appropriate member of staff;

• By calling us on 020 7487 6500
Monday to Friday (excluding UK Bank Holidays)
From 9am to 5pm – UK time
(If you are calling us from outside the UK: +44 20 7487 6500)
(Calls may be recorded for monitoring and training purposes and to help us manage your account by clarifying facts)

• By contacting your Relationship Manager

• By writing to the Compliance Department at:
Ahli United Bank (UK) PLC, 35 Portman Square, London W1H 6LR

• By emailing the Compliance Department at:

Please click here Customer Complaints Leaflet for further information regarding our internal procedures for handling complaints.